Can the Leader be the Chokehold of a Company?

How can this be? As the owner of the company,  you have built your business on your back with your financial resources. You gave your blood, sweat and tears! When your back was against the wall in difficult times, who else was there with you? Maybe your spouse? Did your employees come to your rescue? Probably not. And if they did, could they really feel the pain you were experiencing?

A resounding “Heck No” is what I imagine you’re thinking.  (more…)

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Overcoming your “Setback”

Having been in the disaster restoration business for 21 years now, I’ve developed some good relationships with friendly competitors. Recently a few have asked “how is it that your company is doing so well, while others are struggling right now?”

What they may not realize is that before my “Breakthrough” of excelling in this business, I had what I call a “setback”.  (more…)

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Where are the Life Boats? Life after Vendor Programs

First of all, I have to say a huge thank you for all of the glowing feedback we’ve received from one of our most recent articles on the pitfalls of vendor program. Unfortunately, this obviously struck a cord with a great deal of you throughout the industry. It’s a reminder that we can all be vulnerable at times.

titanicIn case you haven’t read it, here’s a link. In it, we compared the vendor programs to the “inpenetrable” Titanic. Of course, thanks to Leonardo DiCaprio, we all know how well that story ended.

If you’ll remember the story of the Titanic and its ill fated passengers, you’ll recall not everyone died that night. Similarly, the collapse of local vendor programs see some companies are able to find their legs and it isn’t just the biggest or the “luckiest”. Today I wanted to continue our conversation by answering the first question we had to ask ourselves after we lost 30% of our business overnight: (more…)

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What does it mean to be a Leader?

Anybody seen any water damage?

Have you ever heard the story of Joseph of Egypt? Joseph was the 2nd youngest of 12 brothers and his Dad loved him best. You could imagine that he got picked on a lot. So much in fact that his brothers conspired to murder him and tell their dad an animal had done it. He ended up in the bottom of a pit, left to die until his brothers being the capitalists they were decided to instead sell him into slavery.

Joseph at the bottom of this pit becoming a slave had two choices— mourn his plight and toss up his hands or become the single best slave he could be.

He ran a house and became 2nd in charge when his master’s wife tried to seduce him. He rejected her and she got angry and accused him of attempted rape. Back in jail but it wasn’t long before he became the top prisoner. Eventually he would reign as 2nd in charge of Egypt.

As a restoration owner, chances are you’ve found yourself at the bottom of a few pits. Are you like Joseph— refusing to give up and always clawing yourself to the top? (more…)

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The Dangers of Insurance Vendor Programs

Unsinkable, right?

Do you remember the story of the Titanic? It was the most beautiful, luxurious way to cross the Atlantic Ocean. Her passengers boarded her knowing that they were making history sailing across in record time and style. Little did they know that she would sink to the bottom of the ocean in her maiden village.

How are Insurance Vendor Programs Like the Titanic? What are the Dangers of Insurance Vendor Programs? This week I had the opportunity to visit with some friends at the Combined Claims Conference who have seen their business cut by 50% or more by the loss of vendor programs that like the Titanic seemed impenetrable and the only way to sail. (more…)

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Is Your Business Meeting the 6 Basic Human Needs?

Every day, I have the opportunity to visit with entrpreneurs: Carpet Cleaners, Plumbers, General Contractors. When I tell them about my business and how much I love it and inevitably try to encourage them to take a good hard look at it, they inevitably want to know:

Why would I want to get into the restoration business?

As humans we all have needs that must be met. Tony Robbins describes them as the 6 human needs.

These are not desires or wants or goals, but they are needs that are universal to all humans. Tony teaches us that meeting only 4 of these needs has the ability to create an empowering habit or even addiction. And like all addictions, this can have a negative or positive outcome (i.e. an addiction to integrity vs an addiction to drugs or alcohol).

Today I want to show you how the disaster restoration industry meets at least 4 needs, creating an empowering habit. (more…)

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